Purpose
This section provides a high-level summary of Linkora’s service framework. It is designed to give Clients a clear overview of the scope, responsibilities, and practical boundaries. The detailed Terms of Service (“ToS”) remain the authoritative reference, and in case of inconsistency, the ToS prevails.
Scope of Services
Linkora supports international e-commerce operations through:
– Procurement coordination with suppliers;
– Warehousing services including receiving, storage, handling, and dispatch preparation;
– Logistics coordination covering export, customs clearance via partners, and last-mile delivery;
– Quality control inspections upon request, based on Client standards or industry sampling practices.
Client Responsibilities
– Maintain sufficient prepaid balance to cover ongoing procurement, logistics, and services;
– Provide accurate product information (HS codes, declared values, compliance documents);
– Ensure complete and correct shipping addresses and recipient details;
– Confirm inspection standards or Golden Sample in advance where QC is required;
– Ensure compliance with applicable import/export laws and marketplace requirements.
Service Boundaries
– Transit times are industry-standard estimates; Linkora will coordinate with carriers to mitigate delays but cannot guarantee delivery dates.
– QC inspections are sampling-based and designed to reduce risks; hidden or latent defects may not be detectable at the time of inspection.
– Undeliverable shipments default to return-to-origin (RTO) where available; related costs are the Client’s responsibility.
– Compensation for loss or damage is limited to carrier liability or insurance coverage actually in force.
– Linkora may decline requests that are unsafe, illegal, or commercially unviable, and will discuss alternatives with the Client where possible.
Transparency
– Linkora maintains clear records of funds received, deductions applied, supplier payments, and logistics charges.
– Compliance and handling deductions may vary by channel or regulation; the applicable rate will be communicated at the time of settlement.
Precedence
This summary is for orientation only. Rights, obligations, and limitations are governed by the Terms of Service in full.
Linkora: A China-based service provider offering sourcing, inspection, warehousing, and fulfillment services for international e-commerce clients.
Client: The contracting party engaging Linkora for services.
Suppliers: Third-party manufacturers, traders, or vendors from whom goods are purchased on behalf of the Client.
Warehouse: Linkora-operated or partner facilities for inbound receiving, inspection, storage, packaging, and outbound dispatch.
Fulfillment Models:
• Direct Dropshipping – purchase upon order and ship directly overseas without warehousing in China.
• On-Demand Fulfillment – purchase upon order, inbound to warehouse for inspection and repackaging, then ship overseas.
• Consignment Fulfillment – bulk stock stored in warehouse, with orders processed and shipped individually.
QC / Inspection: Visual and functional checks performed by Linkora or partners according to agreed sampling standards (e.g., AQL). Sampling inspections are designed to reduce risks but cannot guarantee detection of every defect.
Packaging Services: Standard repacking, kitting, and optional reinforced or branded packaging, subject to separate cost and availability.
DDP (Delivered Duty Paid): Linkora arranges import duty and VAT under standard clearance. Additional surcharges (e.g., remote delivery, storage) may apply depending on carrier policies.
DDU (Delivered Duty Unpaid): Duties, taxes, and customs clearance are managed by the Client or consignee.
Tracking Information: Shipment status data provided by carriers; availability and frequency of updates depend on carrier systems.
IOR (Importer of Record): The legally responsible entity for customs clearance in the destination country. Unless otherwise agreed in writing, the Client is the IOR.
Business Days: Working days in mainland China (excluding weekends and national holidays).
Golden Sample: The physical or documented sample approved by the Client as the benchmark for inspections.
Force Majeure: Events beyond reasonable control, including but not limited to natural disasters, epidemics, strikes, transport shutdowns, government actions, customs policy changes, or war. In such cases, performance obligations may be suspended until conditions permit resumption.
Reasonable Variance: Minor differences in product dimensions, weight, color, or finish that fall within industry-accepted tolerances, unless stricter specifications are expressly agreed with the supplier in writing.
Role and Scope
Linkora acts as a procurement intermediary and coordinator, not as the manufacturer, guarantor, or certifying body. Unless expressly agreed, Linkora does not take title to goods and is not the Importer of Record.
Supplier Relationship and Confidentiality
Orders are placed through Linkora’s procurement channels. Supplier identities are not disclosed unless agreed in writing. The Client agrees not to circumvent Linkora by directly or indirectly engaging with suppliers introduced or managed by Linkora during the cooperation and for twelve (12) months thereafter. Breach of this clause may result in suspension of services and compensation for resulting losses.
Client-Nominated Suppliers
Where the Client designates a supplier, the Client assumes the associated risks regarding reliability, compliance, and output. Linkora will assist with coordination but does not extend responsibility beyond execution of agreed instructions.
Samples and Golden Sample
A Client-approved sample (“Golden Sample”) defines acceptance criteria. If none is provided, production follows supplier specifications and industry-standard tolerances.
Specification Freeze and Changes
Once a purchase instruction is issued, specifications are considered frozen. Any subsequent change requests will be handled on a best-effort basis, subject to supplier feasibility.
Tolerances and Variances
Minor variances in dimensions, weight, color, finish, or materials are standard industry practice unless tighter tolerances are expressly agreed with the supplier in writing.
MOQ, Carton Rounding, and Over/Under Runs
Supplier MOQs and carton rounding may cause reasonable over- or under-runs. Where exact counts are critical, the Client should instruct “no variance” in advance and secure supplier confirmation.
Substitution and End-of-Life
If an SKU, component, or material becomes unavailable, Linkora may recommend an alternative. Alternatives will only be procured with Client approval, unless an Approved Vendor List (AVL) or substitution rules have been pre-agreed.
Accessories, Kits, and BOM Coherence
Accessories and kitted items are by default procured and shipped with the main product. Separate procurement or split dispatch requires explicit Client instruction.
Compliance and Documentation
Regulatory compliance (e.g., CE, RoHS, REACH, FCC, UL) remains the Client’s responsibility. Linkora may assist in obtaining supplier declarations or test reports but does not guarantee their validity or acceptance by authorities or marketplaces.
IP and Brand References
The Client warrants that it holds rights for any trademarks, designs, or content provided, and will not request infringing or “look-alike” products. Linkora may decline requests that pose IP or compliance risks.
Product Warranty and Defects
Product warranties and latent defects remain the responsibility of the supplier. Linkora will support the Client in coordinating with suppliers to pursue remedies available under supplier policies.
Lead Times and Availability
Supplier lead times are estimates and may change due to capacity, materials, holidays, or regulatory checks. Linkora will keep the Client informed and assist in adjusting plans where necessary.
Cancellations
After supplier acceptance, procurement is often irreversible. Linkora will assist the Client in exploring cancellation or modification options, but final feasibility depends on supplier acceptance.
Communication and Approvals
Instructions and approvals should be provided in writing. If the Client is unresponsive within a reasonable timeframe, Linkora may place actions on hold to avoid misprocurement, and schedules may be impacted.
Records and Evidence
Procurement communications, confirmations, photos, videos, inspection notes, and system logs maintained by Linkora serve as evidence of instructions, supplier status, and deliverables.
Right to Decline
Linkora may decline procurement requests that present IP, compliance, safety, or reputational risks. Where possible, alternatives will be discussed with the Client.
Unauthorized Substitutions
If a supplier changes materials, components, or processes without prior Client approval, responsibility rests with the supplier. Linkora will assist the Client in addressing such cases.
Supplier-Side Force Majeure
Delays or failures caused by uncontrollable events (e.g., raw material shortages, strikes, restrictions, holidays) are outside Linkora’s direct control. Linkora will coordinate with suppliers and keep the Client informed of developments.
Scope of Service
Warehousing includes receiving, storage, handling, inspection, repacking, kitting, and outbound preparation. Linkora provides operational care consistent with industry practice but does not act as an insurer of goods.
Inbound Handling
All inbound shipments undergo carton count and visible condition check. Detailed counts or functional inspections can be arranged as additional services if requested in advance.
Storage
Goods are stored in Linkora or partner facilities under standard warehouse conditions. Special requirements (temperature control, hazardous items, or non-standard storage) must be arranged separately in writing.
Outbound Handling
Order picking, consolidation, kitting, and dispatch preparation are provided as services in addition to basic storage.
Value-Added Services
Detailed counting, re-labeling, repacking, bundling, or special preparation are available as optional services, subject to capacity and agreement. Unless contracted, goods are shipped “as received.”
Responsibility for Goods
Linkora applies reasonable care in line with industry standards. Issues arising from latent defects, inherent perishability, or supplier mis-packaging fall outside warehouse control; in such cases, Linkora will notify the Client promptly and assist with documentation for supplier or carrier claims.
Liability for Damage
Linkora accepts liability for loss or damage caused by gross negligence or improper handling within the warehouse, subject to limits. Compensation is capped at the lower of (a) 10% of the affected batch’s declared value or (b) USD 200 per incident, and remains subject to the overall limitation of liability under these Terms.
The following are considered outside Linkora’s liability scope but will be documented and communicated to the Client where relevant:
– natural wear, fading, or deformation during prolonged storage;
– defects or unsuitable packaging as originally delivered;
– ordinary environmental factors (humidity, dust, temperature variation);
– perishable or fragile goods not disclosed or without special arrangements.
Condition Upon Receipt
If goods arrive damaged, mislabeled, or inconsistent with documents, Linkora will inform the Client and assist in providing evidence. Final resolution with suppliers or carriers remains with the Client.
Abandoned or Unclaimed Goods
If goods remain without Client instructions for more than fifteen (15) days after written notice, they may be deemed abandoned. Linkora may dispose of, return, or liquidate such goods after the notice period.
Overdue or Excess Stock
If stock exceeds agreed capacity or remains for extended periods, Linkora may request removal, apply surcharges, or suspend services.
Inventory Records
Counts, photos, and system logs maintained by Linkora serve as evidence of stock levels and movements, unless timely contrary proof is provided by the Client.
Force Majeure and Inherent Risks
Loss or damage caused by force majeure, government action, natural disaster, or risks inherent to the goods (e.g., corrosion, leakage, fading) are outside Linkora’s direct control. Linkora will assist the Client with documentation where possible.
Right to Refuse
Linkora may decline storage of goods that are unsafe, illegal, perishable without proper facilities, or unsuitable for the warehouse environment. Alternatives may be discussed where practicable.
Inventory Adjustment Tolerance
Minor discrepancies up to two percent (2%) per batch are considered industry-standard and not deemed stock loss or service failure.
Client-Provided Materials
Where the Client supplies packaging, labels, or inserts, Linkora will apply them as instructed. Responsibility for design quality, adhesion, sufficiency, or regulatory compliance remains with the Client.
Scope and Role
Linkora coordinates export dispatch, linehaul, customs brokerage via partners, and last-mile handoff. While Linkora is not an insurer, it will coordinate with carriers and support the Client in resolving issues. Liability follows carrier rules and the limits in these Terms.
Transit Times
Transit times are industry estimates. Delays may occur due to factors beyond Linkora’s control. Linkora will work with carriers to minimize impact and keep the Client informed.
Tracking
Tracking numbers may only update after carrier acceptance or hub scans. During cross-border consolidation, the master airwaybill may show movement before child parcels update at destination. “Pending” or “no record” in this stage does not mean invalid tracking.
Address Accuracy
The Client must provide complete and accurate recipient details. If delivery fails due to incorrect or incomplete information, related costs are the Client’s responsibility. Linkora will share carrier feedback to assist in corrections.
Packaging
Unless contracted for reinforced or compliance packaging, shipments move “as received.” If claims are denied due to packaging outside Linkora’s scope, the Client remains responsible. Linkora will provide photos and assist in presenting claims where feasible.
Dimensional Weight & Adjustments
Carriers may re-weigh or re-measure shipments and apply adjustments after delivery. Linkora will pass through such adjustments with supporting records.
Split & Consolidation
Shipments may be split or consolidated for operational efficiency. Partial deliveries do not constitute failure. Where the Client requests “no split,” feasibility depends on carrier constraints.
DDP / DDU / Importer of Record
For DDP, Linkora arranges duty/tax settlement via partners based on declared data. For DDU, duties and clearance remain with the Client or consignee. Unless otherwise agreed, the Client (or consignee) is the Importer of Record.
DDP Duty Calculation
In some destinations (e.g., U.S.), carriers may apply a flat percentage of declared value instead of line-item tariffs. Percentages may change without notice. Linkora will communicate the methodology when possible, but differences from theoretical tariffs are not its liability.
Customs & Compliance
The Client is responsible for legality and compliance (e.g., CE, FCC, RoHS, UL, battery UN38.3, SDS). Customs may reclassify or hold shipments. Linkora will assist by providing supporting documents or supplier declarations where feasible.
Prohibited / Restricted Goods
Items such as batteries, liquids, aerosols, magnets, or powders require prior disclosure and carrier acceptance. If undeclared or misdeclared, carriers or authorities may seize or destroy goods; costs and penalties are borne by the Client. Linkora will help with documentation for resolution where possible.
Proof of Delivery
Carrier scans, GPS logs, or delivery photos (where available) serve as proof of delivery. Losses after “delivered” status (e.g., porch theft) are outside Linkora’s control, unless covered by insurance and accepted by the insurer.
Claims
Damage, loss, and delay claims are processed under carrier or insurer policies and filing windows. Evidence (photos, weights, labels) may be required. A shipment is considered lost only once the carrier declares it so. Linkora will assist in preparing claims, but compensation is limited to carrier liability unless cargo insurance is arranged.
Returns & Undeliverables
If shipments are refused, unclaimed, or fail customs, the default handling is return-to-origin if available; otherwise disposal under carrier rules. Related costs are the Client’s responsibility. Linkora will provide options where practicable.
Re-delivery & Corrections
Re-delivery, address corrections, or re-shipment depend on carrier capability and may incur extra costs and time. Linkora will support in arranging these where possible.
Third-Party Accounts
If shipments use the Client’s carrier account, Linkora’s role ends at compliant handover. All transit, billing, and claims then rest between the Client and its carrier.
Records
Handover manifests, airwaybills, carrier API logs, and Linkora system data serve as operational evidence.
Right to Decline or Re-route
Linkora may decline shipments or re-route via equivalent services if necessary for safety, compliance, or operational capacity. Material changes will be communicated where practicable.
Liability Limits
Linkora’s liability in logistics is limited to amounts recoverable from the carrier or insurer. Indirect or consequential losses (e.g., marketplace penalties, lost sales) are excluded.
Additional Customs Assessments
Any supplementary duties, penalties, or reclassifications imposed by customs are the Client’s responsibility. Linkora will assist with documentation and follow-up.
Insurance
Shipments are uninsured by default. Cargo insurance can be arranged upon Client request and written confirmation. Coverage and compensation follow the insurer’s policy; premiums are borne by the Client.
Compensation Limits
Without cargo insurance, compensation is capped at the carrier’s published liability, usually based on weight or shipping cost, not product sales value.
Advance Payment
All services operate on a prepayment basis. Procurement, warehousing, or shipping will only begin once sufficient funds are received and confirmed.
Nature of Funds
Client payments are operating funds used to execute confirmed instructions. Funds are applied toward procurement, logistics, service fees, and applicable compliance costs.
Compliance & Handling Deduction
Inbound funds settled into Linkora’s China account are subject to a compliance and handling deduction. This covers statutory turnover tax, banking and settlement charges, and regulatory documentation requirements associated with cross-border transactions.
The applicable rate may vary depending on transaction type, settlement channel, and prevailing regulations. The effective rate will be communicated to the Client at the time of invoicing or balance confirmation.
Exchange & Conversion
Foreign currency conversions follow the official rate and policies of the receiving bank or payment provider (e.g., WorldFirst, Airwallex). Exchange rates and intermediary fees may vary outside Linkora’s control.
Application of Funds
Prepayments are applied in sequence:
Refunds
Once procurement, warehousing, or shipping has started, prepayments are generally non-refundable. Where a refund is exceptionally approved, prior deductions (compliance, FX, banking fees) cannot be reversed. Refund channel fees may also apply.
Reconciliation
Linkora maintains transaction records including balances, deductions, invoices, and system logs. Minor variances from conversion, bank fees, or settlement timing are considered standard and not grounds for dispute.
Sufficiency of Funds
The Client is responsible for maintaining sufficient prepaid balance. Where funds are insufficient, Linkora may place operations on hold until additional payment is received.
Adjustments
Compliance deductions, bank fees, and settlement policies may change due to regulatory updates. Linkora will inform the Client where feasible once such changes take effect.
Lien on Goods
Goods stored in Linkora facilities remain subject to lien until all balances are cleared. Linkora may withhold or dispose of goods in accordance with Warehousing rules if payments remain overdue.
Set-Off Rights
Linkora may apply any prepaid balance against outstanding amounts owed by the Client, regardless of project or transaction.
Chargebacks
If the Client initiates a chargeback, reversal, or freeze, the Client must promptly cover the full amount plus any channel fees. Linkora may suspend services until the account is settled.
Scope and Role
QC services are provided upon Client request to help reduce the risk of product non-conformance. Linkora is not a manufacturer or guarantor of product quality, but will provide inspection support and evidence for Client decision-making.
Golden Sample
Unless otherwise agreed, inspections are benchmarked against the Client-approved Golden Sample. If none is provided, supplier specifications and standard industry tolerances apply.
Inspection Methods
QC may include carton checks, visual inspection, functional testing, or sampling under AQL or other agreed standards. Unless specifically contracted, inspections are sampling-based rather than 100% checks.
Defect Classification
Defects may be recorded as minor, major, or critical. Linkora will document findings and share photo/video evidence; the Client decides on acceptance, rework, or rejection.
Limitations
QC is limited to visible and testable attributes at the time of inspection. Latent defects, long-term performance, or hidden material issues are beyond scope.
Supplier Responsibility
Responsibility for defects remains with the supplier. Linkora will assist the Client by providing reports and helping coordinate with suppliers, but does not provide product warranties.
Client Instructions
The Client should provide clear inspection criteria before production or shipment. Criteria that change after inspection may not be enforceable.
Records
Inspection reports, photos, videos, and system logs maintained by Linkora constitute evidence of QC performed.
Right to Decline
Linkora may decline inspection requests that are unsafe, impractical, or outside reasonable operational scope, and will discuss alternatives where possible.
Scope
This section applies to shipments that cannot be delivered due to refusal, address issues, customs rejection, or non-collection.
Default Handling
Unless otherwise agreed, undeliverable shipments default to return-to-origin (RTO) where available. If RTO is not feasible under carrier rules, the shipment may be disposed of or abandoned in line with carrier policy. Linkora will inform the Client of the situation and assist in determining the most practical handling.
Costs
Costs for returns, secondary shipping, storage, customs, or disposal are generally borne by the Client. Linkora will provide cost estimates in advance where possible and may request funding before instructing carriers on special handling.
Overseas Returns
Overseas return addresses are not included in standard services. If the Client requires such handling, Linkora can assist in arranging options through third-party providers, subject to additional cost and feasibility.
Refusals & Non-Collection
Shipments refused by the recipient or left uncollected within the carrier’s holding period are treated as undeliverable. Linkora will share carrier updates promptly so the Client can decide on further handling.
Address Errors
If delivery fails due to incomplete or incorrect address information provided by the Client, related costs are the Client’s responsibility. Linkora will support by providing carrier evidence and options for correction or reshipment where possible.
Re-Delivery & Reshipment
Re-delivery or re-shipment after RTO depends on carrier capability and may involve additional charges and time. Linkora will coordinate with the Client to attempt the best available solution, though successful re-delivery cannot be guaranteed.
Evidence
Carrier records, API logs, and Linkora system updates serve as operational evidence of refusal, failed delivery, or undeliverable status.
Client Responsibility
The Client is responsible for ensuring that all goods shipped via Linkora comply with applicable export/import laws, regulations, and marketplace requirements in both origin and destination. This includes product safety, labeling, certifications, and restricted-party compliance.
Documentation & Declarations
The Client must provide accurate HS codes, declared values, invoices, product descriptions, and compliance documents required for customs clearance (e.g., CE, RoHS, REACH, FCC, UL/ETL, MSDS/SDS). Linkora will rely on this information but will assist in compiling or presenting it where feasible.
Prohibited & Restricted Items
Unless explicitly approved in writing, Linkora cannot arrange shipment of:
– batteries, power banks, magnets, powders, liquids, aerosols, or chemicals;
– perishable, temperature-controlled, or hazardous goods;
– counterfeit, infringing, or “look-alike” products that may violate IP rights;
– items restricted by carrier rules or government regulations.
Consequences of Non-Compliance
If shipments are detained, seized, returned, or destroyed due to non-compliance, the Client bears the related costs. Linkora will promptly notify the Client and, where possible, support in mitigation or resolution with carriers or authorities.
Right to Refuse
Linkora may decline to handle shipments that pose clear legal, regulatory, or reputational risks, but will communicate the concern and explore feasible alternatives with the Client.
General Limitation
Linkora’s liability is limited to direct losses proven to result from Linkora’s negligence. In such cases, liability shall not exceed the total service fees paid by the Client to Linkora in the three (3) months preceding the event.
Exclusion of Consequential Loss
Linkora does not assume responsibility for indirect or consequential losses such as lost sales, lost profits, marketplace penalties, chargebacks, reputational harm, or customer complaints. However, Linkora will provide reasonable support to help the Client document and mitigate such issues where possible.
No Product Warranty
As a service provider and not a manufacturer, Linkora does not provide product warranties (e.g., merchantability, fitness for purpose, durability, or defect-free condition). Product-related liability rests with the supplier and the Client. Linkora will assist in communication with suppliers to help seek remedies available under supplier policies.
Carrier & Partner Liability
For logistics services, compensation is limited to amounts recoverable from the carrier or insurer under their terms. Linkora will support the Client in pursuing the maximum recovery available, including preparing and submitting claims, but cannot guarantee recovery beyond those limits.
Force Majeure
Linkora is not liable for delays, losses, or failures caused by events beyond its reasonable control (e.g., natural disasters, epidemics, strikes, government actions, customs policy changes, transport disruptions, war). Linkora will promptly notify the Client of such events and assist in exploring alternative solutions where possible.
Time Bar
Claims should be submitted in writing with supporting evidence within the earlier of (a) thirty (30) days of the event, or (b) the carrier’s filing window. Claims received after this period may not be actionable, but Linkora will still share relevant records to help the Client pursue remedies directly with suppliers, carriers, or insurers.
Ordinary Termination
Either party may terminate the cooperation by providing thirty (30) days’ written notice. During the notice period, Linkora will continue to process confirmed and prepaid orders already in execution. For goods not yet ordered, produced, or received into the warehouse, further execution will be subject to mutual agreement between the parties.
Settlement and Completion
Both parties will act in good faith to complete ongoing transactions wherever practicable. If certain orders or projects cannot reasonably be completed, the parties will discuss and agree on appropriate handling. All outstanding balances, including service fees, logistics charges, and any supplier or carrier costs already committed, must be settled before termination becomes effective.
Immediate Termination
Linkora may terminate services with immediate effect where continued cooperation is clearly unworkable, would cause disproportionate financial loss, or where the Client is unable to perform its obligations. Wherever possible, Linkora will provide written notice and discuss alternatives with the Client before suspension or termination.
Data and Records
Linkora may retain relevant records, transaction logs, and communications relating to the Client’s projects for reconciliation, compliance, and dispute avoidance. Such records will not be used beyond these purposes.
Survival
Termination does not affect obligations already accrued, including payment obligations, liability limitations, compliance responsibilities, and dispute resolution provisions, which remain in effect until fulfilled.
Acceptance of Terms
By confirming a quotation, making payment, or instructing Linkora to commence services, the Client acknowledges and agrees to be bound by these Terms of Service.
Governing Law
These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the People’s Republic of China, at the place of Linkora’s registered business entity.
Good Faith & Resolution
In the event of any disagreement, both parties shall first seek to resolve the matter in good faith through negotiation and communication. If resolution is not achieved, the matter may then proceed under the governing law provisions.
Language
These Terms may be provided in multiple languages. In the event of inconsistency, the English version shall prevail unless otherwise required by law.
Survival
All provisions relating to liability, limitations, compliance, payment, and dispute resolution survive the termination or expiration of services.