Privacy Policy

This Privacy Policy explains how Linkora Supply (“Linkora Supply,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, submit a request form, communicate with us, request a quotation, place an order, or use our related services.

By using our website or services, you acknowledge that your information will be handled as described in this Privacy Policy. If you do not want your information to be handled in this way, please do not use our website or submit personal information to us.

1. Information We Collect

We collect personal information depending on how you interact with us.

Information You Provide Directly

When you submit a form, contact us, request a quotation, approve an order, make a payment, or communicate with us, we may collect:

• Name;
• Email address;
• Phone number, WhatsApp contact, or other communication details;
• Billing and shipping address;
• Vehicle year, make, model, trim, market version, and configuration;
• Seat layout, number of rows, cargo-area information, truck bed information, dashboard information, or other vehicle details;
• Interior photos, seat photos, cargo-area photos, dashboard photos, truck bed photos, exterior photos, reference images, logo files, or design instructions;
• Product preferences, including material, color, style, stitching, piping, logo, text, pattern, accessory, or setup choices;
• Quotation details, order details, payment confirmation, shipping information, and customer support messages.

You may choose not to provide certain information. However, this may prevent us from reviewing your request, preparing an accurate quotation, confirming fitment, arranging production, delivering your order, or providing after-sales support.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Time spent on pages;
• Referring website, search term, or ad source;
• General location derived from IP address;
• Cookie, pixel, tag, and analytics data;
• Form activity and conversion events;
• Button clicks and website interaction data.

We may collect this information through cookies, pixels, tags, analytics tools, advertising tools, server logs, or similar technologies.

Information from Third Parties

We may receive information from third-party service providers, including:

• Payment processors;
• Website hosting providers;
• Form tools;
• Analytics providers;
• Advertising platforms;
• Communication tools;
• Shipping and logistics providers;
• Production, sourcing, or fulfillment partners.

This information is used only as needed to provide our services, process orders, communicate with you, improve our website, measure advertising performance, or support customer service.

2. How We Use Your Information

We use your personal information for the following purposes.

To Review Your Request and Prepare Quotations

We use your vehicle information, photos, product preferences, and contact details to review fitment, check available options, recommend suitable setups, prepare quotations, and communicate with you about your request.

To Process and Fulfill Orders

We use your information to confirm order details, arrange production, coordinate customization, process payment confirmation, manage shipping, provide tracking updates, and deliver your order.

To Communicate with You

We may use your email address, phone number, WhatsApp contact, or other contact details to respond to inquiries, request additional vehicle details, confirm order information, send quotation updates, provide production or shipping updates, and handle after-sales support.

To Improve Our Website and Services

We may use website usage data, form activity, customer feedback, and support interactions to improve our website, catalog, product information, customer experience, advertising performance, and internal processes.

For Marketing and Advertising

We may use website activity, ad interaction data, contact information, or inquiry history to measure advertising performance, improve campaigns, show relevant ads, and communicate with you about products or services that may be relevant to your interests.

You may opt out of promotional communications where applicable. Even if you opt out of promotional messages, we may still send non-promotional communications related to your request, quotation, order, payment, shipping, delivery, or customer support.

For Security, Fraud Prevention, and Legal Compliance

We may use personal information to detect fraud, prevent misuse of our website, protect our rights, enforce our Terms of Service, comply with legal obligations, respond to lawful requests, and resolve disputes.

3. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may process your information based on one or more of the following grounds:

• To take steps at your request before entering into an order or service arrangement;
• To perform our agreement with you;
• To comply with legal obligations;
• To pursue legitimate business interests, such as improving our services, preventing fraud, communicating with customers, and protecting our rights;
• Your consent, where required, such as for certain cookies, advertising tools, or marketing communications.

You may withdraw consent where processing is based on consent, subject to applicable law and any necessary order-related processing.

4. Google Ads, Google Analytics, and Advertising Tools

We may use Google Ads, Google Analytics, Google Tag Manager, conversion tracking, remarketing tags, and similar advertising or analytics tools.

These tools may collect or process information such as:

• Pages visited;
• Form submissions;
• Button clicks;
• Ad clicks;
• Device and browser information;
• IP address;
• Cookie identifiers;
• Conversion events;
• General location and traffic source.

Google and other advertising or analytics providers may use cookies or similar technologies to measure ad performance, understand website activity, limit ad frequency, build remarketing audiences, and show more relevant ads.

Where required by applicable law, certain non-essential cookies, advertising cookies, analytics cookies, remarketing tags, or similar technologies may require your consent.

You can control cookies through your browser settings. You may also use Google’s available ad settings, analytics opt-out tools, and other third-party opt-out tools to manage personalized advertising and analytics tracking.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, analyze traffic, measure advertising performance, and improve user experience.

Cookies may be used for:

• Website functionality;
• Form performance;
• Analytics;
• Security;
• Advertising measurement;
• Remarketing or audience building;
• Understanding how visitors interact with our website.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may be optional depending on applicable law and your location.

Most browsers accept cookies automatically. You can set your browser to block, delete, or reject cookies. If you disable cookies, some website features may not work properly.

Blocking cookies may not fully prevent all tracking technologies used by third-party advertising or analytics providers.

6. How We Share Personal Information

We do not sell your personal information for money.

However, we may share or disclose personal information when needed for legitimate business, operational, legal, or service-related purposes, including with the following parties.

Service Providers

We may share information with vendors that help us operate our business, including website hosting providers, form tools, analytics providers, advertising platforms, email providers, cloud storage providers, customer support tools, IT service providers, and communication platforms.

Payment Providers

If you make a payment, payment-related information may be processed by third-party payment processors or financial service providers.

We do not directly store full credit card information unless expressly stated. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Production, Sourcing, and Fulfillment Partners

Because our products are custom-made, custom-reviewed, or vehicle-specific, we may share necessary vehicle information, product specifications, interior photos, exterior photos, design instructions, logo files, order details, or quality-checking information with production, sourcing, quality-control, or fulfillment partners.

We only share the information needed to review, produce, customize, inspect, or fulfill the order.

Shipping and Logistics Providers

We may share your name, phone number, shipping address, order details, package information, and delivery-related information with shipping carriers, freight forwarders, customs brokers, warehouse partners, or logistics service providers.

Advertising and Analytics Partners

We may share or allow access to certain website usage data, cookie data, ad interaction data, and conversion data with Google and other advertising or analytics providers to measure and improve advertising performance.

Depending on the laws in your location, some uses of advertising cookies, analytics tools, pixels, tags, or similar technologies may be considered “sharing” for cross-context behavioral advertising or targeted advertising.

You may contact us if you wish to ask about available opt-out options.

Legal or Compliance Reasons

We may disclose information if required to comply with applicable law, legal process, government request, fraud prevention, dispute resolution, enforcement of our Terms of Service, or protection of our rights, property, safety, customers, or business partners.

7. Vehicle Photos, Interior Photos, Logos, and Design Files

When you provide vehicle photos, interior photos, exterior photos, cargo-area photos, truck bed photos, dashboard photos, reference images, logos, text, patterns, or design files, we use them to review your request, confirm fitment, prepare quotations, coordinate production, check quality, provide customer support, and handle after-sales issues.

Please avoid including unnecessary personal information in photos or files, such as license plates, personal documents, faces, home addresses, or unrelated private items.

If such information is included, we will use it only as needed for the purposes described in this Privacy Policy.

We will not intentionally publish your personal vehicle photos, private interior photos, custom logo files, or private design materials for marketing purposes without your permission.

If you provide logos, text, patterns, or designs, you are responsible for ensuring that you have the right to use them.

8. International Data Transfers

Linkora Supply works with customers, service providers, production partners, logistics providers, and technology platforms that may be located in different countries.

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including China, the United States, and other countries where our service providers, production partners, logistics partners, payment providers, or technology vendors operate.

Data protection laws in these countries may differ from those in your location. Where required by applicable law, we will take reasonable steps to protect your personal information during cross-border processing and transfer.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and the purpose of use. For example:

• Inquiry and quotation records may be kept for follow-up, service improvement, and dispute prevention;
• Order, payment, shipping, and transaction records may be kept for accounting, tax, compliance, and after-sales purposes;
• Vehicle photos, design instructions, customization details, and production records may be kept to support production, replacements, quality review, warranty or after-sales handling, and customer service;
• Website analytics and advertising data may be retained according to the settings of the relevant analytics or advertising platform;
• Communication records may be kept to confirm customer instructions, resolve disputes, and improve service quality.

We may retain certain information for a longer period if required by law, needed to resolve disputes, enforce agreements, prevent fraud, or protect our legal rights.

When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by applicable law.

10. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no online transmission, website, storage system, email, messaging platform, or electronic communication method is completely secure. We cannot guarantee absolute security.

Please avoid sending highly sensitive information through unsecured channels.

11. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request a copy of your information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain marketing communications;
• Opt out of certain targeted advertising or sharing where applicable;
• Ask questions or make a privacy-related complaint.

These rights are not absolute and may depend on applicable law.

For example, we may need to keep certain order, payment, shipping, tax, accounting, dispute, fraud-prevention, legal, or security records even after a deletion request.

We may need to verify your identity before responding to your request.

To exercise your rights, contact us using the contact details listed at the end of this Privacy Policy.

12. Marketing Communications

If you choose to receive promotional emails, messages, or updates from us, you may opt out at any time by following the unsubscribe instructions in the message or by contacting us.

If you opt out of marketing communications, we may still send service-related messages, including quotation updates, order confirmations, production updates, payment reminders, shipping updates, delivery updates, or customer support messages.

13. US State Privacy Rights

Depending on your location, including if you are a resident of certain US states, you may have additional privacy rights.

These may include the right to:

• Know what categories of personal information we collect;
• Know the purposes for which we use personal information;
• Know what categories of personal information we disclose and to whom;
• Request access to personal information;
• Request correction or deletion of personal information;
• Opt out of the sale or sharing of personal information where applicable;
• Opt out of targeted advertising where applicable;
• Not be discriminated against for exercising applicable privacy rights.

We do not sell personal information for money. However, our use of advertising or analytics tools may be considered “sharing” or targeted advertising under some privacy laws.

You may contact us to ask about available privacy choices or opt-out options.

14. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete the information where required.

15. Sensitive Personal Information

We do not intentionally request sensitive personal information, such as government identification numbers, financial account passwords, health information, precise location data, or biometric information.

Please do not send sensitive personal information unless specifically required for a lawful and necessary purpose. If you send unnecessary sensitive information, we may delete or disregard it where appropriate.

16. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, payment pages, social media pages, messaging tools, or external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. Please review their privacy policies before providing information to them.

17. Do Not Track

Some browsers may send “Do Not Track” signals. Our website may not respond to these signals in a standardized way because there is no consistent industry standard for how to respond.

You can manage cookies and tracking preferences through your browser settings and available third-party opt-out tools.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.

The updated version will be posted on this page with a new “Last Updated” date. Your continued use of our website or services after the update means you acknowledge the revised Privacy Policy.